SMEU’s system retrieves information from your meter at regular intervals, and those daily readings can be seen in Customer Connect under the My Usage tab. During a power interruption, meter readings may not be available. When power is restored and the system retrieves new data from the meters, it prorates the consumption over the hours between two readings. This can lead to usage being shown in Customer Connect at times when no power was consumed. However, the billing system registers only the total actual Kilowatt hours used at your meter at the end of your billing cycle and this is what you will be billed for on your home or business account.