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This process can not be done over the phone. Service request may be submitted either online or in one of our two offices:
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The City of San Marcos bills utility accounts monthly based on four weekly cycles. Your account's billing cycle depends on the location of your service address. Specific information regarding your cycle is provided either by email or in person when a move in is processed. For more information please call 512-393-8383.
This information is available online or the back of your utility bill.
The due date is determined by your utility billing cycle and cannot be changed.
If there is any question or concern regarding your utility bill or account please contact our Utility Customer Service staff at 512-393-8383 or by email.
As long as the utility account is in your name and is receiving service you are responsible for payment to prevent additional late fees or disconnection for nonpayment. If you need additional arrangements please contact Utility Customer Service staff.
Our water leak packets are available online or in one of our two utility billing offices. Packets contains a listing of all required documentation and instructions.
You can contact the Utility Customer Service Division to discuss a possible arrangement or payment extension. Please understand any arrangement or extension does not waive the 10% delinquent fee which applies if the payment is not made by the due date.
Yes, we do offer Budget Billing. This program is a monthly set amount based on previous 12-month bill history. Failure to maintain a good payment history will result in removal from the program. Reconciles annually during the month of April at which time you will either need to pay the total variance due or determine what to do should you have a credit. An application can be found online or in one of our two offices.
A current photo ID, a completed connection form and be prepared to pay a deposit or present a qualifying letter of credit, from a like utility company, to waive the deposit.
For commercial connection information please contact Utility Customer Services at 512-393-8383.
Deposits are based on the type of service.
For information on waiving your deposit click here.
Deposits are based on City Ordinance which are approved by City Council.
Deposits are applied to any balance to an account at the point of termination of services or can be requested by a customer after 12-months of good payment history with no delinquencies or disconnections for nonpayment.
Yes, we offer recurring credit card and e-check payments. You can sign up here or for more information visit our auto-pay information page
Yes, we offer to have your utility bill emailed as a PDF as soon as it is ready to view. If you wish to have this option please click e-bill sign up request
Yes, you can sign up for Customer Connect and view your daily, monthly, weekly usage. To sign up or learn more click the link.