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1. How are utilities billed?

The City of San Marcos bills utility accounts monthly based on four weekly cycles. Your account's billing cycle depends on the location of your service address. Specific information regarding your cycle is provided either by email or in person when a move in is processed. For more information please call 512-393-8383.

2. How do I start, move or stop my utility services?

This process can not be done over the phone. Service request may be submitted either online or in one of our two offices:

• 630 E Hopkins St
• 1040 HWY 123

3. What options do I have to pay for my utility services?

This information is available online or the back of your utility bill.

View our payment options page

4. How is my due date determined, and can I change my due date?

The due date is determined by your utility billing cycle and cannot be changed.

5. What can I do if I have a question about my utility bill?

If there is any question or concern regarding your utility bill or account please contact our Utility Customer Service staff at 512-393-8383 or by email.

6. I am temporarily leaving; do I still need to pay my utility bill?

As long as the utility account is in your name and is receiving service you are responsible for payment to prevent additional late fees or disconnection for nonpayment. If you need additional arrangements please contact Utility Customer Service staff.

7. Does the City issue an adjustment for leaks?

Our water leak packets are available online or in one of our two utility billing offices. Packets contains a listing of all required documentation and instructions.

8. What if I know I won't be able to pay my bill on time?

You can contact the Utility Customer Service Division to discuss a possible arrangement or payment extension. Please understand any arrangement or extension does not waive the 10% delinquent fee which applies if the payment is not made by the due date.

9. Do you offer any special billing programs?

Yes, we do offer Budget Billing. This program is a monthly set amount based on previous 12-month bill history. Failure to maintain a good payment history will result in removal from the program. Reconciles annually during the month of April at which time you will either need to pay the total variance due or determine what to do should you have a credit. An application can be found online or in one of our two offices.

10. What do I need to connect my utilities?

A current photo ID, a completed connection form and be prepared to pay a deposit or present a qualifying letter of credit, from a like utility company, to waive the deposit.

For commercial connection information please contact Utility Customer Services at 512-393-8383.

11. How much will the deposit be to connect my utilities?

Deposits are based on the type of service.

• Electric is 1/6 of the previous 12-month history ($50 minimum)
• Water is $50
• Sewer is $50
• Garbage is $35

 For information on waiving your deposit click here.

12. Why is my deposit so much?

Deposits are based on City Ordinance which are approved by City Council.

13. Will I get my deposit back?

Deposits are applied to any balance to an account at the point of termination of services or can be requested by a customer after 12-months of good payment history with no delinquencies or disconnections for nonpayment.

14. Do you have auto pay?

Yes, we offer recurring credit card and e-check payments. You can sign up here or for more information visit our auto-pay information page

15. Can I have my bill emailed to me?

Yes, we offer to have your utility bill emailed as a PDF as soon as it is ready to view. If you wish to have this option please click  e-bill sign up request

16. Am I able to view my usage online?

Yes, you can sign up for Customer Connect and view your daily, monthly, weekly usage. To sign up or learn more click the link.