Residents may call the hotline at 512.393.5525 with non-emergency COVID-19 questions from 7 a.m. to 7 p.m., Monday through Friday. Spanish speakers will be available.
Callers will be placed into an automated system when calling in to the hotline. If you are a Hays County resident, select one (1). You will then be placed in the queue for the next available operator to assist in answering any questions. Call Center personnel will answer frequently asked questions about symptoms, possible testing, and self-isolation.
If you are experiencing symptoms or concerned that you have been exposed to the virus, please call your health care professional to determine next steps. If you are experiencing an emergency, call 9-1-1.