Neighborhood Enhancement

Community Resources for COVID-19

Tenant Information:

The COVID-19 pandemic is significant, and in some cases, devastating impact to all who call San Marcos home. Questions have been raised about leases and paying rent when businesses have closed, jobs ended, and Texas State is now virtual learning. By law, a lease is a contractual agreement between a tenant and a landlord/management company. A lease continues to be in effect unless a deal is privately worked out between the tenant and landlord/management company. Unfortunately, the City of San Marcos and Texas State University do not have the legal authority to change or cancel a lease agreement between a tenant and landlord. 

If you are a student living off-campus and decide to leave San Marcos, it is strongly recommended you begin communications with your landlord/management company. If you leave your rental for the rest of the semester, you are making a personal and voluntary decision to do so and the lease terms remain in effect.

An immediate source of relief for Hays County tenants is Justice of the Peace Courts placing all evictions on hold until after May 8th. This delay gives additional time to work with a landlord/management company on possible options. Send your landlord/management company a certified letter (not email) and state if you have lost your job or your wages reduced, the efforts taken to contact potential resources to help pay the rent, and suggestions for an alternative payment plan due to the COVID-19 financial distress. The letter is not a guarantee of any adjustment to the lease agreement. It is a starting place for negotiations.

If you have a specific question about a lease or the eviction process, contact the Austin Tenants’ Council at (512) 474-1961. 

Environmental Cleaning and Disinfection:
Please visit the CDC linked web-page below for information regarding cleaning and disinfection recommendations for residences. 

Environmental Cleaning and Disinfection

Toilet Paper Shortage Information:
Due to the shortage of toilet paper in stores, we might be using alternaive methods (wipes, napkins, etc).
Please understand that this will cause blockages and sewer line backups. Flushable wipes should not be flushed.
Wipes cling to fats/oils/grease and clog up pipelines.
This applies to septic systems as well. 

For more information, please visit the website listed below.
TCEQ Recommendations

Neighborhood Enhancement is a combination of several departments that emphasize education, problem-solving, and targeted assistance within San Marcos neighborhoods to support sustainability, compliance with City ordinances, and improve the City’s image.


Animal Services

Animal Services

  • Volunteer & Donate
  • Adopt & Foster
  • Spay & Neuter resources
Code Compliance

Code Compliance

  • Code Enforcement
  • Rental Registration
  • Reporting issues in neighborhoods
Environmental Health

Environmental Health

  • Food Permitting
  • FOG (Fats, Oils, Grease) Program
  • Mosquito and Disease Control
Neighborhood Vitality Team

Neighborhood Vitality Team

  • Trash and Recycling
  • ACT - ACT Ally Program
  • Lease-Tenant Assistance
WIC (Women, Infants and Children)

WIC (Women, Infants and Children)

  • Health and Nutrition Program 
  • Breastfeeding support and education
  • Children's Dental Health
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