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Posted on: August 10, 2020

Resident Engagement Improves with SMTX Connect Redesign

SMTX Connect interface with map and list of report categories

SMTX Connect, the official City of San Marcos civic engagement tool, is being upgraded today to a new platform that will allow residents a simpler and better experience when reporting non-emergency issues, requesting services, and commenting to the City.

“This tool has become a useful way for our citizens to submit service requests for issues like potholes and graffiti removal,” said Assistant City Manager Stephanie Reyes. “We’re excited to provide this upgrade to make it even easier for our residents to communicate with us through their computer or mobile device.”

The SMTX Connect upgrade achieves the City’s goals of improving and centralizing the resident reporting system for issues within the community. In addition to being more user-friendly, switching to this new platform will reduce City expenses since it is utilizing an existing software license and also offers a more robust reporting and mapping system for sharing information. 

The new web-based program will launch today, Monday, August 10 and doesn’t require the user to download an app prior to submitting a request.  Residents may use their smartphone, tablet or computer to visit SMTX Connect Service Requests, select a service request option, and report an issue. Users may also follow the progress of previously submitted requests or view the map and photo gallery of submitted requests.

For more information, contact Hayden Migl, Senior Management Assistant at hmigl@sanmarcostx.gov. For media inquiries, contact communicationsinfo@sanmarcostx.gov.

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