Form Center

2. The City of San Marcos is committed to providing quality customer service and communications with each person we serve. We want to know how well we are meeting your needs and how we can better serve you. We Appreciate Your Input!
4. Permit # (Optional)*
6. What type of permit were you applying for?

   1. Zoning Change
   2. Watershed Protection
   3. New Single-Family
   4. Demolition
   5. Commercial New/Addition

   1. Public Improvement Construction
   2. Commercial Interior / Remodel
   3. Sign / Fence
   4. Subdivision Plat
   5. Site Preparation

   1. Single-Family Addition / Remodel
   2. Fire Protection
   3. Conditional Use Permit
   4. New Multi-Family
   5. Trade Permit (MEP)
8. Other type of per not listed above?
10. Was the permit process, including the documentation required and the timeframe to complete the permit, explained in a clear and friendly manner? [5=strongly agree, 1=strongly disagree]*

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
12. Was the staff responsive to questions and concerns? [5=stronly agree, 1=strongly disagree]*

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
14. If corrections were required, were the requirements (or instructions) straight forward and clear? [5=strongly agree, 1=strongly disagree]*

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
16. Was the turnaround time (timeliness) of the permit process within your expectation? [5=strongly agree, 1=strongly disagree]*

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
18. Was the actual permit turnaround the same amount of time you were told at the beginning of the process? [5=stronly agree, 1=stronly disagree]*

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
20. What were the positive aspects of the process that made it a good experience for you?
22. What, if anything, made this a negative experience for you?
24. If required, were you satisfied with the inspection process? (Requesting inspections, availability of inspections, courteousness of inspectors) [5=stronly agree, 1=strongly disagree]*

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
26. Which of our MyPermitNow services did you use?

    1. Apply Online
    2. Pay Online
    3. Online Tracking of Permit Process
    4. Scheduling Inspections
28. If you used MyPermitNow, how satisfied with the software were you? [5=very satisfied, 1=not satisfied]*

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
30. Do you have any comments or suggestions that would help us improve our services? (You may also use this section to make other comments as well.)
32. Optional Information:
34. Name
35. Telephone
37. Email
Leave This Blank:


39. Submit

* indicates a required field